Privacy policy
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, communicate with us or otherwise use our services (the “Services”).
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our store, we may collect the following types of personal information:
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Contact information — such as your name, email address, billing address, shipping address and phone number.
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Order information — including products viewed, purchased, returned, exchanged or cancelled.
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Payment information — such as payment method, transaction information and payment confirmation. Payment information may be processed directly by third-party payment providers.
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Account information — such as login details, preferences and account settings where applicable.
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Communications — information you provide when contacting customer support or otherwise communicating with us.
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Device information — including your browser, device type, IP address and similar technical information.
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Usage information — including how you browse and interact with our website.
How We Collect Information
We may collect personal information:
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Directly from you when you place an order, create an account or contact us.
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Automatically when you browse or use our website.
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Through cookies and similar technologies.
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From payment providers, shipping partners and other service providers involved in completing your order.
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From advertising, analytics or other business partners where permitted by law.
How We Use Your Information
We may use your personal information to:
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Process and fulfil orders.
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Process payments.
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Arrange shipping and delivery.
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Manage returns, refunds and exchanges.
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Provide customer support.
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Maintain and manage customer accounts.
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Communicate important information about your order.
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Improve our website, products and customer experience.
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Personalize your shopping experience.
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Detect and prevent fraud or other unauthorized activity.
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Protect the security of our website and Services.
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Comply with legal and regulatory obligations.
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Send marketing communications where permitted by law and according to your preferences.
Marketing Communications
Where permitted, we may use your contact information to send:
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Product updates
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Special offers
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Promotional communications
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Other marketing messages
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.
Even if you unsubscribe from marketing, we may still send necessary non-promotional communications relating to your orders, account, payments or customer service requests.
Cookies and Similar Technologies
We may use cookies and similar technologies to:
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Keep the website functioning correctly.
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Remember your preferences.
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Understand how visitors use our website.
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Improve website performance.
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Measure advertising effectiveness.
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Provide more relevant advertising where permitted.
Depending on your location, you may be able to manage certain cookie and privacy preferences through the controls available on our website or through your browser settings.
How We Share Personal Information
We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our Services.
These may include:
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Payment processors
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Shipping and fulfilment providers
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Customer support providers
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Website and technology providers
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Cloud storage providers
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Analytics providers
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Fraud prevention and security providers
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Marketing and advertising partners
These parties may process personal information only as necessary to provide their respective services and subject to applicable privacy laws and their own privacy obligations.
We may also disclose information:
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When you request or consent to the disclosure.
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When necessary to fulfil and deliver your order.
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To comply with applicable laws or valid legal requests.
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To protect our legal rights, customers or Services.
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In connection with a merger, acquisition, restructuring or other legitimate business transaction.
We do not disclose personal information unnecessarily.
Third-Party Websites and Services
Our website may contain links to third-party websites, services or social media platforms.
Once you leave our website, the privacy practices of those third parties are governed by their own policies.
We are not responsible for the privacy, security or content of websites or services operated by third parties.
We recommend reviewing their privacy policies before providing personal information.
Children's Privacy
Our Services are not intended for children who are not legally permitted to make purchases or use the Services independently in their jurisdiction.
We do not knowingly collect personal information from children where doing so would violate applicable law.
If you believe that a child has provided us with personal information improperly, please contact us so that we can review and, where appropriate, delete the information.
Security
We take reasonable measures designed to protect personal information from:
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Unauthorized access
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Loss
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Misuse
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Disclosure
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Alteration
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Destruction
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Please avoid sending highly sensitive or confidential information through unsecured communication channels.
Data Retention
We retain personal information only for as long as reasonably necessary for purposes including:
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Processing and maintaining orders.
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Providing our Services.
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Maintaining customer accounts.
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Providing customer support.
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Preventing fraud and abuse.
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Resolving disputes.
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Meeting tax, accounting and legal obligations.
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Enforcing our agreements and policies.
Retention periods may vary depending on the type of information and applicable legal requirements.
Your Privacy Rights
Depending on where you live, you may have rights relating to your personal information.
These may include the right to:
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Access the personal information we hold about you.
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Correct inaccurate personal information.
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Delete certain personal information.
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Receive a copy of certain personal information.
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Object to or restrict certain types of processing.
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Withdraw consent where processing is based on your consent.
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Opt out of certain marketing communications.
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Opt out of certain targeted advertising or data-sharing practices, where applicable under local law.
These rights may be subject to legal exceptions or limitations.
We may need to verify your identity before completing certain privacy requests.
You will not be discriminated against for exercising your privacy rights.
European Economic Area and UK Users
If you live in the European Economic Area or United Kingdom, applicable privacy laws may provide additional rights concerning your personal information.
Depending on the circumstances, these may include:
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Access to your personal information.
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Correction of inaccurate information.
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Deletion of information.
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Restriction of processing.
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Objection to certain processing.
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Data portability.
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Withdrawal of consent.
Where processing is based on consent, withdrawing consent does not affect processing that lawfully occurred before the withdrawal.
You may also have the right to submit a complaint to the relevant data protection authority in your country.
International Data Transfers
Some of our service providers may operate or process information in countries outside your country of residence.
As a result, your personal information may be transferred, stored or processed internationally.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
For transfers involving the European Economic Area or United Kingdom, these safeguards may include legally recognized transfer mechanisms such as Standard Contractual Clauses or transfers to jurisdictions recognized as providing an adequate level of data protection.
Legal Requirements
We may use or disclose personal information when reasonably necessary to:
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Comply with applicable laws and regulations.
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Respond to valid legal or government requests.
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Investigate suspected fraud or unlawful activity.
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Protect our rights or property.
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Protect customers or other individuals.
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Enforce our Terms of Service or other policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
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Our Services
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Our privacy practices
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Technology
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Legal requirements
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Regulatory requirements
The current version of this Privacy Policy will always be available on our website.
Contact Us
If you have questions about this Privacy Policy, our privacy practices or would like to exercise any privacy rights available to you, please contact us through our Contact Us page: