Refund policy
We want you to be happy with your order.
If there is a problem with your product or order, please contact us and we will do our best to resolve it fairly.
Depending on the situation, this may include:
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Sending a replacement
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Reshipping the order
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Offering an exchange
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Issuing a partial refund
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Issuing a full refund
The appropriate solution will depend on the circumstances of each order.
30-Day Return Period
You may request a return or exchange within 30 days of receiving your order.
To be eligible for a standard return:
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The item must be unused and unworn.
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The item should be returned in its original condition.
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Original packaging should be included where applicable.
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The return request must be made within 30 days of delivery.
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Proof of purchase or your order number may be required.
How to Request a Return
To start a return or request help with your order:
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Contact us through our Contact Us page.
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Include your order number and a short explanation of the issue.
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If relevant, we may ask you to provide photos of the item.
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We will review your request and provide the appropriate next steps.
Please do not send a return without contacting us first, as return instructions and addresses may vary.
Problems With Your Order
If there is a clear problem with your order that was caused by us or occurred before delivery, we will work with you to resolve it.
This may include situations such as:
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You received the wrong item.
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You received the wrong size compared with what you ordered.
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An item arrived damaged.
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An item arrived defective.
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Part of your order is missing.
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The order was incorrectly fulfilled.
Depending on the circumstances, we may offer:
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A free replacement
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A free reshipment
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An exchange
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A partial refund
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A full refund
Where appropriate, we may ask for photos or other information so that we can confirm the issue.
Damaged or Defective Items
If your item arrives damaged or defective:
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Contact us as soon as possible.
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Include your order number.
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Please provide clear photos showing the issue.
If the problem is confirmed, we will arrange an appropriate solution at no additional cost to you.
Refunds
Once a refund has been approved:
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Refunds are normally issued to the original payment method.
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Processing may take approximately 5–7 business days after the refund has been issued.
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Your bank or payment provider may require additional time before the funds appear in your account.
Exchanges
Exchanges are subject to product availability.
If the replacement item or size is unavailable, we may offer:
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An alternative product
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Store credit, where available
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A refund
Return Shipping Costs
For standard returns where the product is not faulty and the correct item was delivered:
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The customer is normally responsible for return shipping costs.
If the return is required because of an error on our part, or because the item arrived damaged or defective:
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We will work with you to arrange an appropriate solution without additional cost.
Incorrect Size or Change of Mind
If you ordered the wrong size, changed your mind, or no longer want the product:
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You may request a return within the 30-day return period.
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The item must meet the return eligibility requirements above.
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Return shipping costs are normally the customer's responsibility.
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Original shipping costs may not be refundable where permitted by applicable law.
Non-Returnable Items
Certain products may not be eligible for return, including where applicable:
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Gift cards
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Items clearly marked as final sale
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Personalized or customized products
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Items that have been worn, used, washed or damaged after delivery
Any specific return restrictions will be shown on the relevant product page where applicable.
Returned Packages
If a package is returned to us because it could not be delivered, please contact us.
We will review the reason for the return and determine the appropriate solution.
Where the delivery failure was not caused by the customer, we may arrange a replacement or reshipment at no additional cost.
If the package was returned because of an incorrect or incomplete address provided during checkout, additional shipping costs may apply.
Lost Orders
If your order appears to be lost in transit, please contact us with your order number.
We will review the available tracking information and, where appropriate, contact the shipping provider.
If the shipment is confirmed as lost, we will work with you on an appropriate resolution, which may include a replacement, reshipment or refund.
Contact Us
For returns, refunds, exchanges or problems with your order, please contact us through our Contact Us page: