We ship worldwide and provide tracking with every order.

Shipping Times

• Processing: 1–3 business days
• Shipping: approximately 7–10 business days
• Delivery may be faster in countries with higher shipping volumes and stronger local delivery networks.
• Business days exclude weekends and public holidays.

Please note that delivery times are estimates and cannot be guaranteed.

Tracking

• Tracking information is provided once your order has been shipped.
• Tracking may take a few days to update, especially during international transit.
• Some local carriers update tracking less frequently than others.

Possible Delays

Occasional delays can happen due to factors outside our control, including:

• Customs clearance
• Local carrier delays
• Public holidays
• High shipping volumes
• Weather conditions
• Transportation disruptions
• Other international logistics issues

A tracking number that has not updated for a few days does not necessarily mean the package is lost.

Customs & Import Fees

• Customs duties, import taxes and other local fees are the customer’s responsibility.
• We are not responsible for customs clearance or any fees associated with your purchase.
• Customs rules and charges vary by country.

Shipping Address

Please make sure your shipping information is complete and correct before placing your order.

We are not responsible for incorrect or incomplete addresses provided by the customer.

If an incorrect address causes your package to be returned:

• Returns to sender can take approximately 4–6 weeks or longer.
• International return journeys may have limited tracking.
• There is also a greater risk of delays or loss while the parcel is being returned.

If you notice an address mistake before your order has shipped, contact us as soon as possible and we will do our best to correct it.

Undeliverable Orders

If your order cannot legitimately be delivered and is returned to us:

• We will contact you once the package has been returned.
• If the delivery issue was not caused by an incorrect address or information provided by the customer, we will resend the order to a valid address free of charge.
• If the delivery issue was caused by incorrect customer information, additional shipping charges may apply.

Lost or Delayed Packages

If your order appears significantly delayed or the carrier confirms it has been lost, please contact us with your order number.

We will investigate the shipment and, where appropriate, arrange a replacement or another suitable solution.

Marked as Delivered

If tracking shows your package as delivered but you cannot find it, please first check:

• Around your delivery location
• With household members
• With neighbours
• With reception or building management
• With the local delivery carrier

If you still cannot locate it, contact us and we will assist where possible.

Multiple Packages

Some orders may be shipped in more than one package.

If this happens, you may receive multiple tracking numbers and the packages may arrive on different days.